Our CDs are very user friendly but if you have a problem please go to the Help Menu on your CD where you will find solutions to most of your queries. We have listed a few FAQs below. If you still can't find a solution then please feel free to contact us at info@papercrafts.co.uk
My new CD is not working
There may be a mark or a fingerprint on the shiny surface of the CD, which prevents it from being read properly. Try cleaning it very gently - a reading glasses cloth is ideal.
If this doesn't work then it is likely to be the operating software. All of our CDs are designed to autorun through a single version of Adobe Reader. Perhaps you have added a new version? It does not automatically delete the old one so a new CD "gets confused" and will not install properly
If you find that you have more than one version you must delete them ALL, disable any anti-virus software you have and re-install just the latest version of Adobe Reader that is designed for your computer (SP2, SP3, Vista and Windows 7), then re-enable the antivirus software and try the CD again. You can download the latest Adobe Reader for free from the TUTORIALS section.
My CD has worked but doesn't work any more.
If an existing CD has stopped working it may be that there is a mark on it or that you have installed a new version of Adobe Reader and not deleted the old version - see the answer to the question above.
Can I sell the Cards and other items I make with the images from the CD?
Yes, our Angel policy allows you to do this as long as the cards are individually hand made and not mass produced. You cannot print out individual sheets and sell them on, nor have them professionally printed.
I've heard there is a limit of selling 200 images - is that right?
The limit of 200 usually applies when there is a licence on a CD from an artist whose work has been featured, rather than CDs like ours where we have our own artwork - so there is no limit.
How can I copy and paste an image so I don't have to print all the images on a page?
You can do this by clicking on to the Tools tab at the top of the page and a drop down menu appears. Choose Select & Zoom and then move down to Snapshot Tool. When you go back to the page the cursor will appear as a small cross. Drag the cross over the image you want to copy. You can either click on File Print and print off just that image or you can open up a graphics package, eg My Craft Studio or Adobe Photoshop and paste the image there.
How do I change the type on the text editable parts of the CD?
You must have Adobe Reader 8 or above to be able to use this feature. Press the Control key (CTRL) and the letter E. This will show the Properties Toolbar. Highlight the message and you can now change the colour, size and font.
